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The KSA is committed to building a culturally diverse team and strongly encourages applications from minorities, individuals with disabilities, and veterans.

  • Position Description

    Kendall Square Association
    The Kendall Square Association is made up of more than 150 organizations across Kendall Square. From tech and life science organizations, including the Broad Institute, Biogen, Google, Novartis, and Microsoft, to local non-profit organizations, independent restaurants, incubators, local non-profit organizations, research institutions, and startups, KSA represents the Kendall ecosystem. 

    Our mission is to build partnerships, host events, advocate for public policy, and tell Kendall’s story of transformation from an industrial center to a global innovation hub. The KSA seeks to deliver value for our member organizations and the larger community through programming, events, policy work, collaboration, advocacy and opportunities to develop and diversify Kendall’s workforce. And, the KSA offers an array of community-based activities to meet up, network, inform, learn and share ideas, or simply have fun.

    Position Description                                                                                                                

    Reporting to the Executive Director, the Digital Communications & Membership Associate will have the opportunity to be part of a collaborative team at the KSA, a nonprofit association representing a caring, innovative community committed to improving the human condition. In this role, you will develop digital, social media, and brand communications from concept through execution, as well as support members, events and programs. You will be part of a team that serves our  high-performing, high-energy, and collaborative community.

    This is a full-time position with some flexibility. The expectation is the equivalent of four days/week in office with the option to work remotely one day. Occasional evening and weekend work is required.

    Primary Responsibilities


    In this role, you will: 

    • Wear many hats, from content producer to data analyst, web administrator, relationship builder and more 
    • Be creative, innovative, and think outside the box
    • Be responsible for managing creative and technical delivery of social media projects, web administration, and assigned membership engagement activities
    • Work on external communications 
    • Ensure steady progress and timely delivery with the highest standards for creativity and quality 
    • Be a steward of the KSA brand, brand guidelines, and standards in social media, on the website, and other materials 
    • Function as an ambassador of the KSA


    • Work with the Executive Director and KSA teammates on digital communications, particularly social media and website administration, and, as assigned, other digital and traditional communications
      • Identify social media needs, manage resources, and prioritize work 
      • Manage master Social Media calendar, in coordination with KSA teammates and KSA members
      • Manage KSA’s social media channels on a day-to-day basis including maintenance, publishing, monitoring, issues escalation, and engagement, including amplification of members’ social media 
      • Collaborate with KSA teammates on development of content to be used in social media, providing the social media perspective (best practices, KSA standards, regulatory and legal standards, etc.) 
      • Produce dashboards and measurement reports for social media performance 
      • Perform competitive analyses to identify trends and influencers 
      • Analyze ways to increase reach, including the value of targeted paid social media programs 
      • Manage financial aspects of social media-related vendor engagements including SOWs, POs and Invoicing
    • WEBSITE  
      • Maintain and refresh the KSA website in coordination with KSA teammates and KSA’s website developer
      • Collaborate with KSA teammates on development of website content
      • Track KSA member events
      • Maintain and refresh Kendall Calendar with KSA and member events
      • Track news on what’s happening in Kendall, and source content for @KendallNow newsletter
      • Assist in development of pre and post-event and programming materials, including photos, videos, blogs, and other creative materials
      • Support the maintenance of an easily accessible digital system of content assets, including stock images and graphics
      • Support KSA email communications
      • Support development of collateral for events, programming, sponsorships, marketing, and annual report or brochure 
    • Monitor and report on organic content performance (e.g., Google, MailChimp analytics)
    • Synthesize findings and present to the team
    • Propose iterations on content strategy based on insights


    • Support the stewardship of KSA members, delivering membership benefits and responding to member needs
    • Track news on KSA members, prospective members, and related organizations and individuals



    • Attend KSA events and programming
    • Support the Executive Director as requested


    • Creativity
    • Excellent organizational and prioritization skills
    • Ability to manage multiple projects simultaneously 
    • Fantastic internal and external communication/people skills 
    • Resourceful and proactive with the ability to troubleshoot and set priorities 
    • Willingness to work in a fast-moving, dynamic, team-oriented environment
    • Proficient and compelling social media, web, and blog writer with the ability to target content to applicable audiences 
    • Proficiency in publishing organic content natively through Twitter, LinkedIn, Instagram and Facebook required 
    • Ability to do light design work including creating static images/graphics, retouching photos, and edits to videos for social media using Photoshop, Illustrator, and video editing software such as Adobe Premier is a strong plus 
    • Familiarity with U.S. social media regulatory considerations for social media content is a plus 
    • Experience using social media management tools preferred 
    • Experience measuring and reporting on social media performance preferred
    • Experience using Google Analytics preferred 
    • BA/BS with PR/Marketing/Communications/Journalism degree/background is a plus


    Associate $55,000 – 65,000

    Submission Details

    If interested, please email, with one PDF document (no more than three pages) that includes your resume. A cover letter is optional. This position was posted on February 6, 2024.